BPO & Outsourcing Services, AI solution for BPO /outsourcing industry

We provide BPO services, remote staffing solutions, and employer of record services for various industries and domains. This covers work in any voice account such as tele sales and customer service, as well as Virtual Assistants, IT and helpdesk support, accounting, marketing, and web design and more for non-voice account.

The outsourcing industry has expanded and lines have blurred between front office, back office and the middle office.

For over 15 years, our company has been at the forefront of the outsourcing industry, empowering companies worldwide to establish and efficiently manage remote teams in the vibrant Philippines. With our comprehensive range of services, including traditional outsourcing, remote staffing, and managed operations, we offer unparalleled flexibility and exceptional cost competitiveness.

At our company, we recognize the uniqueness of each client, and that's why we tailor our solutions to perfectly align with their specific requirements. Whether its a dynamic startup or a well-established corporation, our flexible delivery models and competitive pricing ensure that they receive extraordinary value. Our state-of-the-art 200-seat facility is the ideal choice for ambitious businesses looking to thrive.

Originally a captive BPO serving a licensed Telco in Hong Kong, we have now evolved into a globally recognized service provider, catering to clients across diverse industries such as technology, e-commerce, telecommunications, and more. Our trusted roles cover a wide spectrum, including Sales and Customer Support, Back Office Operations, IT Assistance and Network Monitoring, Creative Services and Digital Marketing, Finance, Accounting, and HR Support, as well as Software Development.

What sets us apart is our personalized approach, fostering long-term client partnerships, and our deep understanding of the local market. Our company stands proudly as the premier outsourcing partner in the Philippines.

We offer 3 models to our customer:

 (1) Outsourcing - managing of the entire project process on an end to end basis including the key performance indicators (KPI), including account management, supervision, reporting, recruitment, payroll, and other aspects, while also following the guidance provided by the customer.

(2) Managed Operations - a more value-added service and is ideally suited for the customers which do not have a local entity registered in the Philippines. In this service, we will provide recruitment services for talent, act as employer of record, do necessary payrolls and statutory services such as SSS, Pagibig, Philhealth and manage tax deductions at source. In this model, we will also provide the office work stations along with standard desktop, computer and headset. In this model, the KPI’s and team performance are managed by the end client directly and

(3) Employer of Record - In this service, we will provide recruitment services for talent, act as employer of record, do necessary payrolls and statutory services such as SSS, Pagibig, Philhealth and manage tax deductions at source. This is typically targeted at Work from home employees and hence office space / computers etc are not included in the service. However, we can arrange hardware at cost without any mark ups for ease of logistics. In this model, the KPI’s and team performance are managed by the end client directly.

Our Advantages:

1. With over 15 years of experience in BPO and remote staffing, the company thrives on personalized service. We provide competitive pricing, flexible terms, and highly tailored delivery models to meet the unique needs of our customers.
2. The company markets itself to clients as "Your Team in the Philippines," taking responsibility for hiring talent, management supervision, on going operational support, and security concerns associated with working with remote staff in the Philippines. This allows our clients to focus on your core business while entrusting these aspects to us

Experience in International Markets:

We have international clients from USA, Australia, New Zealand, Singapore, Hong Kong, England, Ireland to name a few.

Business Partners:

Our business partners are existing outsourcing companies that do not have a back end in Philippines. Or they could be ITeS companies looking for back end provider in the Philippines. We can also work with SME consultants, HR Companies and Employer of Record companies which are actively in touch with Israeli enterprises.

We are interested in:

1. Importers and Distributors - The typical distributors will be services company that could be engages in Outsourcing, HR services or ITeS firms.
2. Representatives and Agents - Consultancy firms that engages with SME's and enterprises could also be a good fit for being our representatives. Any firm with a good B2B sales experience will be a good fit.
3. Israeli Technologies - Specifically in case a company is working on AI solution for BPO /outsourcing industry.
4. Cooperation/Joint Ventures - A cooperation or a business alliance would be a better term but we are open receiving small investment from a company that is interested in the BPO market that can help in business expansion and growth.
5. Other Partners - Partnerships that require and want to explore the BPO space and related services.

Company Info:

Year of Establishment: 2006
No.   of Employees:     200+