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Business Opportunity | Israel | 111565 | 7/12/2020

Crackers and Coated Citrus Peels

Recording & monitoring systems and agent performance optimization solutions for the global communications market is looking for commercial agency agreement.

The company is headquartered in Israel with a branch office in China, and a worldwide customer installation base in Canada, China, France, India, Israel, Italy, Serbia, Turkey, USA.

They develop recording systems software for call centers, companies and call recording system for enterprises. The company designs, develops and markets multimedia recording and monitoring systems and agent performance optimization solutions for the global communications market. In Israel, the company develops such systems and solutions and sells them exclusively to the parent company (with an extensive and major experience in the Telecom industry) who sells them to the Israeli market. The company offers both on-premise and cloud-based solution for SMBs to enterprise customers. The solution has been chosen by more than 500 customers across the globe, helping their customer to save money on disputes.

Holds high service level and informal approach. They appreciate every request and try to keep up with innovative/creative solutions

Advantages and Innovations:

The offered recording software solution:

  • is 25% cheaper than that of the competitors,
  • is an user-friendly, web-based system,
  • is an effective and fast customer service tool,
  • is ready to make adjustments and developments according to customer demand,
  • may be installed next to the systems clearing credit cards. This is allowed via certain standard,
  • can operate under the new GDPR (privacy protection) regulations in Europe, with:

                -   low maintenance requirements

                -   due to compatibility with all telephonic technological solutions on the market 

Potential Business Partners: The potential partner of the first priority would be an integration company that provides its customers with comprehensive solutions in the field of telephony. The second priority is given to a company specializing in the installation of recording systems in organizations.

Today the company offers a state-of-the-art recording software system, which enables recording and synchronization of phone calls and computer screens. The system knows to recording voice, screen activity, mobile call & SMS recording. In addition, the software enables locating the recordings according to a wide number of parameters - extension number, social security number, representative name and more. The solution makes it possible to perform quality control of the call using the software by automatic detection of certain words spoken in the conversation The solution is dedicated for call centers and is suitable for the diverse telephony infrastructures. It helps call centers to identify service gaps and improve the customer’s experience. It captures, evaluates and analyzes customer interactions, thereby increasing customers’ loyalty in today’s competitive business environment. .

Target Countries: Worldwide.

Company info:

Year of establishment:  2011
No.  of employees:         12

Opportunity Details

Israel
  • Country:
    Israel
  • Number:
    111565
  • Activity:
    Import From Israel, Services, Joint Ventures
  • Branch:
    Computers, Information, Communication
  • Published:
    7/12/2020
Member of trade organization, association or chamber of commerce :
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