Call & Screen Recording
The company is a leader in developing state of the art recording solutions for call and contact centers. With extensive fundamental experience in the Telecom industry, our solution is suitable for diverse telephony infrastructures.
With Crystal Quality® solutions, call centers can identify service gaps and improve their customer experience. Crystal Quality captures, evaluates and analyzes customer interactions, increasing customers’ loyalty across global enterprises and SMEs.
We partner with you to understand your business, identify, and then design and develop the optimal solution for your needs. Our company markets recording, monitoring systems and agent performance optimization solutions for the global communications market. We place product quality and technical service at the top of our agenda.
Established in 2011, our company is a subsidiary of ErgoCom (part of Avdor Group), with over 20 years of experience in the Telecom industry. The company’s headquarters are in Israel and has a worldwide customer installed base.
Improve and expand contact centers performance with our call recording, QM, Auditing, AI Voice Predicative Analytics and Transcription solutions.
Our Company Culture
Our Core Values
The company is more than just recording solutions:
Every one of our partners becomes our extended family. We cherish work-life balance, knowing that our most important assets are our employees. Happy employees make successful companies; happy employees make partners and customers happy. Our workforce turnover is negligible.
We are proud with our service level and our informal approach, and carefully listen to every request. Our experienced team always comes up with innovative and creative solutions to our customer needs.
Find out more about how our Crystal Quality software captures & secures call, AI predicative speech, mobile recording and transcription for our wide range of global customers.
Potential Business Partners:
Companies we target are integrators of PBX manufactures (Cisco, Avaya, Genesys, AudioCodes), certified IT companies.
They all provide service to enterprise customers.
Target Countries: USA - Ohio, North Carolina, Arizona, California, Michigan, New York.
Year of Establishment: 2011
No. of Employees: 13