• International French outsourcing company with 30 years of experience
• Geographical diversity: over 10 000 employees working out of offices located in France, Poland, Portugal, Tunisia.
• 112 million handled contracts/year, turnover of 223M Euro (2018), 134 business partners
• End-to-end management of the customer journey on all interaction channels (calls, chat, e-mails, FB, Twitter) providing sales, customer care, CATI processes
• 7 main sectors: energy, banking, e-commerce, transport, telecom, industry, health
• Innovative data management and technical solutions for our customers.
• Part of international French outsourcing company with 30 years of experience
• 1 100 employees in 4 sites (Warsaw, Cracow, Stalowa Wola, Bielsko-Biala)
• Main sectors: tourism and transport, e-commerce, bank and insurance, telecom and media
• Inbound and outbound multichannel communication (call, chat, e-mails, FB, Twitter) – providing sales, customer care, CATI processes
• Multilingual support: nearly 500 multilingual consultants working in 12 languages.
Potential Business Partners: B2B/B2C companies with the need of providing customer care or sales processes to its customers.
Year of establishment: 1989
No. of employees: +10000